At HGW Pakistan, we take pride in providing you with premium-quality herbal products that are carefully curated for your well-being. We offer a convenient Cash on Delivery (COD) system and stand behind the quality of our products. However, if you are not entirely satisfied with your purchase, we offer a hassle-free 7-day return policy to ensure your complete satisfaction.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  1. The return request must be initiated within 7 days of the delivery date.
  2. The product must be in its original, unopened, and sealed packaging.
  3. We only accept returns for damaged or defective products. If you are dissatisfied with the product, please contact our customer support team for assistance.

Return Process

To initiate a return, follow these simple steps:

  1. Please make a video of the unboxing process while receiving your parcel. This video will serve as evidence in case of any discrepancies.
  2. If the product is damaged or defective, contact our customer support team within 7 days of delivery, providing the order number and a brief description of the issue.
  3. Our support team will guide you through the return process and provide you with the necessary instructions.
  4. Ensure that the product is securely packed in its original packaging before returning it to us.
  5. Send the return package to the address provided by our support team.
  6. Once we receive the product and verify its condition, we will process the refund.

Refund Process

Refunds will be processed as follows:

  1. If the return is approved and the product is in its original condition, we will initiate a refund, excluding the 10% deduction.
  2. The refund amount will be issued to the original payment method used during the purchase.
  3. Please allow 5 to 10 business days for the refund to reflect in your account.


Please note that the following items are not eligible for returns:

  1. Products that have been opened or used.
  2. Products returned after the 7-day return window.
  3. Products that do not meet the return eligibility criteria mentioned above.

Quality Assurance

We assure you that all our products are pure herbal medicines crafted with utmost care. Our commitment to quality ensures that you receive products of the highest standards.

Contact Us

If you have any questions or need assistance with returns or refunds, please contact our customer support team:

– Email:
– Phone: 0300 1732 111


We reserve the right to amend our Returns and Refunds Policy without prior notice. It is the customer’s responsibility to review this policy periodically for updates.

Thank you for shopping with us at HGW Pakistan. Your satisfaction is our priority, and we are here to provide you with the best herbal products and services.

Last Updated: June 24, 2023